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FAQ's
If you don't find the answers to your questions
here, please feel free to
CONTACT
us by e-mail or phone
1. HOW DO I ORDER?
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All you need to do is decide on a card
design. If you see a birthday card that
you like but want to change it to a
thank you card, then we can do that!
Please be sure to indicate which card
design and the text you wish you to
include.
Then you choose the type of paper/card
you would like.
After check-out you will be
instructed to a page for uploading
images.
Images
may be e-mailed to customerservice@eriksoto.com
We do ca touch-ups
on all photos that need them. This
includes color enhancement, removal of
objects in back ground, red eye, etc. If
you would like one of the image sin
black and white, please indicate which
one. This done at no additional charge!
2.
WHAT IS THE BEST WAY TO SEND MY PICTURES?
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After purchase, you will
see a link for uploading or e-mailing your
images.
3. CAN I CHANGE THE
COLOR, FONT, SIZE AND NUMBER OF PHOTOS?
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Of Course! Just tell
up which details you want changed, or call
us after ordering and we can help you with
these details.
4.
HOW LONG BEFORE I
GET A DIGITAL PROOF?
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Digital Proof:
within 3-4 business days you will receive your
first proof. If you do not receive this digital
proof, please be sure to check your bulk mail
box. If for any reason you o not receive your
proof, please e-mail or call.
5. WHAT AM I ALLOWED
TO CHANGE ON MY PROOF?
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You are allowed to make
any changes you would like including text,
colors or images. You receive two digital proofs
total. All editing to proofs is applicable on
orders of 30 or more.
6. HOW ARE MY CARDS
SHIPPED?
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All of our orders
ship a priority envelope/box. Priority shipping
is 2-3 days. Express or overnight shipping is
available for an additional charge. We highly
recommend getting the insurance, as we are not
responsible for orders that do not get to you
due to being lost in the mail.
7. CAN I USE
PROFESSIONAL PHOTOS FROM ANOTHER
PHOTOGRAPHER/STUDIO?
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If providing professional
images from another photographer or studio, full
written permission MUST be provided prior to
order. Erik R. Soto Photography is not
responsible for any copyright issues.
8.
CAN I CHANGE A DESIGN TO BE ANOTHER OCCASION?
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Of course! All of our card
design can be substitutable. Simply mention the
card design and text you would like changed.
9. WHAT FINISH
OPTIONS DO I HAVE?
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All cards come in either
matte or glossy. Just be sure to mention which
you would like. If no choice is made, matte will
be the default.
10. CAN YOU HELP
DECIDING ON WHICH PHOTOS TO USE ON MY CARD?
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YES! Just e-mail over the
images you are considering and we can call or
e-mail you with our recommendations. Since we
are a full service photography company, we are
always willing to give advice on photographs.
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